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General feedback form Minor project feedback form Major project feedback form Consultant's feedback form
 

Major projects feedback form


As part of our ongoing efforts to evaluate and continually improve our service and performance we seek out customer views, which are most important to us. Accordingly we would be very grateful if you would complete this questionnaire. Where any project is ongoing we would request you answer the questions on our performance to date.


Date

*

Name & Job title

*

Customer

*

Project Reference

*

Your e-mail address

*

Best Competitor?

*
* Required Fields


Please enter ratings against each topic on a scale of 1 to 10 reflecting their importance to you and reflecting our performance. Please identify your best service provider and compare our performance against this best overall competitor.

  

 

 

 

 

 

Guidance on completing the questionaire

  

1

2

3

4

5

6

7

8

9

10

UK

 

e.g. you rate a topic's Importance (I) to you as 10 and
our Performance (P) as 8 which is just better than that
of your best other service provider (C).
However, select (UK) if best Competitor 'Not Known'.
I
  
P
  
C

 

 

 

 

1.

Did our Performance match your expectations?

  

1

2

3

4

5

6

7

8

9

10

UK

a.

UNDERSTANDING YOUR NEEDS
both project and business - were we proactive in seeking them out?
I
  
P
  
C
 

b.

RESPONDING TO YOUR NEEDS
did we provide what you wanted, keep you informed, review progress and findings with you when appropriate?
I
  
P
  
C
 

c.

QUALITY OF DELIVERABLES
was our work accurate, complete, clearly and well presented?
I
  
P
  
C
 
d.

TIMESCALE OF DELIVERABLES
completion, speed of response, did we deliver on time?
I
  
P
  
C
 

e.

VALUE FOR MONEY
overall assessment
I
  
P
C
 

f.

PROJECT ADMINISTRATION
handling of variations, need for change, invoicing?
I
  
P
  
C
 

g.

QUALITY OF STAFF
knowledge, enthusiasm, ease of contact, speed of response?
I
  
P
  
C
 

h.

RELATIONSHIP WITH TEAM
were we co-operative, constructive, professional?
I
  
P
  
C
 

i.

MAXIMISING SUSTAINABLE DEVELOPMENT
were we aware of relevant issues and did we develop appropriate solutions
I
  
P
  
C
 

j.

AWARENESS OF SOCIAL & ENVIRONMENTAL RESPONSIBILITY
did we proactively address the relevant topics?
I
  
P
  
C
 

k.

POSITIVE APPROACH TO SAFETY
were we proactive on Occupational and project safety issues?
I
  
P
  
C


2. Did any aspects of our work exceed your expectations?

3. Were there any aspects on which you believe we could improve?

4. What tangible benefits did this project provide?

5. Other comments (e.g. how do we compare with other companies
with whom you have worked?)

6. If the opportunity arose would you employ us again, and recommend us to others?

7. Would you like us to follow up this questionaire with a more formal interview to
assist development of your objectives?
 
Please press once only!


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